REA (Real Estate Authority)

The Real Estate Authority is the independent government agency that regulates the New Zealand real estate industry.

Our purpose

Is to promote and protect the interests of consumers buying and selling real estate, and to promote public confidence in the performance of real estate agency work.

What we do

Our job is to promote a high standard of service and professionalism in the real estate industry and help protect buyers and sellers of property.

  • We provide independent information for people who are buying and selling property through our settled.govt.nz(external link) website.
  • We provide advice and guidance for agents and deal with complaints about agents’ behaviour.
  • We license people and companies working in the real estate industry.
  • We maintain a Code of Professional Conduct and Client Care setting out the professional standards real estate agents must follow.
  • We maintain a public register of real estate agents which includes information about disciplinary action taken in the last three years.

The Real Estate Agents Authority is a Crown entity, established under the Real Estate Agents Act 2008. The Real Estate Authority is the operating name of the Real Estate Agents Authority.

 

For more information, visit www.rea.govt.nz.

To download a copy of the REAA Professional Conduct and Client Care Rules 2012, click here.

In House Complaints/Dispute Procedures

 

In accordance with Rule 12 Real Estate Agents Act (Professional Conduct and Client Care Rules) 2012

Introduction
All licensed real estate agents are required to have a written in ‐ house complaints and dispute resolution procedure. That procedure is set out below.

You do not have to use our complaints and resolution procedure. You may make a complaint directly to the Real Estate Authority at any time. You can make a complaint to the Real Estate Authority even if you choose to also use our procedures.

In‐house Complaints and Dispute Resolution Procedures
Our complaints and dispute resolution procedures are designed to provide a simple and personalised process for resolving any complaint you might have about the service you have received from our agency.

Step 1: Call us and speak to the Agent/Licensee Phillip Gilchrist on 0274 351 399 or 03 443 1121. Tell the Agent/Licensee who you are complaining about and what your concerns are. Let the Agent/Licensee know what you would like done about your complaint.

Step 2: The Agent/Licensee may ask you to put your complaint in writing so that he can investigate it. The Agent/Licensee will need a brief period of time to talk to the team members involved. We promise to come back to you within 10 working days with a response to your complaint. That response may be in writing. As part of that response, we might ask you to meet with members of our team to discuss the complaint and try to agree on a resolution.

Step 3: If we are unable to come to an agreed resolution after a meeting, or if you do not wish to meet with us, then we will provide you with a written proposal to resolve your complaint.

Step 4: If you do not accept our proposal, please try and advise us in writing within 5 working days. You can, of course, suggest another way of resolving your complaint.

Step 5: If we accept your preferred resolution, we will attempt to implement that resolution as soon as possible. If we decline your preferred resolution, we may invite you to mediate the dispute.

Step 6: If we agree to mediate the complaint but don’t settle the complaint at mediation, or we do not agree to mediate the dispute, then that will be the end of our process.

 

 

Phillip Gilchrist  (Agent/Licensee)
Suite D, 93 Ardmore Street
Wanaka 9305
phil@primewanaka.com
0274 351 399

 

Remember: You can still make a complaint to the Real Estate Authority in the first instance and, even if you use these procedures, you can still make a complaint to the Real Estate Authority at any time.

The Real Estate Authority is the independent government agency that regulates the New Zealand real estate industry. Our Purpose – Is to promote and protect the interests of consumers buying and selling real estate, and to promote public confidence in the performance of real estate agency work.

What we do – Our job is to promote a high standard of service and professionalism in the real estate industry and help protect buyers and sellers of property.

  • We provide independent information for people who are buying and selling property through our govt.nz(external link)website.
  • We provide advice and guidance for agents and deal with complaints about agents’ behaviour.
  • We license people and companies working in the real estate industry.
  • We maintain a Code of Professional Conduct and Client Care setting out the professional standards real estate agents must follow.
  • We maintain a public register of real estate agents which includes information about disciplinary action taken in the last three years.

The Real Estate Agents Authority is a Crown entity, established under the Real Estate Agents Act 2008. The Real Estate Authority is the operating name of the Real Estate Agents Authority.

For more information, visit www.rea.govt.nz.